Shipping & Exchanges
SHIPPING COSTS & FAQ
THE COST ARE AUTOMATICALLY APPLIED TO THE PHYSICAL PURCHASE BASED ON YOUR SHIPPING LOCATION, ORDERS CONTAINING MULTIPLE ITEMS WILL NOT BE CHARGED ADDITIONAL SHIPPING. OUR WEB-STORE SHIPS TO CANADA, USA & INTERNATIONAL LOCATIONS.
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package.
Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
For more information on customs and duties charges, please contact your local customs office.
WE USE CANADA POST SHIPPING TO KEEP THINGS SIMPLE, ACCURATE AND EFFICIENT.
HOW LONG WILL IT TAKE FOR MY PURCHASE TO BE SHIPPED?
ONCE WE HAVE RECEIVED YOUR PAYMENT IT WILL TAKE APPROXIMATELY 5-7 BUSINESS DAYS TO SHIP OUT YOUR PACKAGE.
FAQ EXCHANGES
EMAIL US AT info@beardedlife.co
WHEN I REQUEST AN EXCHANGE , WILL THE ITEM BE HELD FOR ME?
WHEN YOUR EXCHANGE IS SETUP WE PLACE YOUR ITEM ON HOLD. WE SUGGEST THAT YOU SHIP YOUR ITEM BACK AS SOON AS POSSIBLE. HOLDS ARE NOT GUARANTEED DUE TO THE HIGH DEMAND OF OUR PRODUCTS. EXCHANGES ARE NOT GUARANTEED.
DO I HAVE TO PAY SHIPPING FOR MY RETURN ITEMS?
YES, YOU WILL BE RESPONSIBLE FOR GETTING THE ITEM BACK TO US, BUT ANY EXCHANGED ITEMS SENT BACK TO YOU WILL BE SENT FOR FREE.
CAN I RECEIVE A REFUND IF I RETURN AN ITEM?
NO, ELIGIBLE FOR EXCHANGE ONLY.
HOW LONG WILL IT TAKE FOR MY EXCHANGE TO BE PROCESSED?
ONCE WE HAVE RECEIVED YOUR RETURN IT WILL TAKE APPROXIMATELY 3-5 BUSINESS DAYS TO COMPLETE.
I RECEIVED A DAMAGED ITEM WHAT DO I DO?
EMAIL US AT info@beardedlife.co